Help centre
Guides for owners, agencies, and franchise operators. Search or pick a category. Features that are not switched on yet are marked coming soon.
32 articles
Getting started
- Create an accountCreate a login with a 6-digit email code, then create an organization.
- Connect Google Business ProfileAn owner or admin connects each location. Replies to Google stay off until that person records consent.
- Add locationsOwners and admins add locations. Extra locations past the plan include are billed on the subscription.
- Invite your team and rolesInvite admins and managers. There is no viewer role. A few actions stay with the owner.
Reviews
AI replies
Review requests
- Review requests by emailEvery recipient gets the same Google review link. There is no rating question before the link.
- Upload contacts from a CSVImport up to 10,000 rows from Contacts. Each row needs a consent source.
- SMS from your own Twilio accountYou register your own Twilio account and number. TrustMetrics never sends SMS for you from its own account.
- One-off campaignsCampaigns are one-off emails. Automated requests live on Requests.
- ContactsA contact needs an email or phone and a consent basis before a request can send.
Widgets
Reports
Competitors
Insights
Share images
Franchise
Integrations
Developers
- Webhooks and eventsOne endpoint schedules a request. The same external id is accepted once.
- API keysOwners and admins create keys. The secret is shown once. Keys are for the whole organization.
- REST API v1The read API is Scale and Franchise. It does not call Google and it does not post replies.
- Claude MCP connectorThe connector is read-only, one organization per sign-in, on Growth and above.
Account
- Billing and plansOwners and admins manage the subscription. Prices are USD excluding VAT. Payments are non-refundable.
- Account and data deletionThere is no in-app delete-account button. Ask support, and use Billing for the subscription.
- DigestsDigest preferences control summary mail, including the monthly report opt-in.
- Agency accountsThe agency plan is the staff subscription. Each client has its own Starter or Growth plan.
- NotificationsNotifications collect in-app alerts. Slip-alert rules are managed separately by owners and admins.