HelpAccount
Billing and plans
Owners and admins manage the subscription. Prices are USD excluding VAT. Payments are non-refundable.
Free is $0 with no card: 1 location, 1 seat, 1 website, 1 widget, Google Business Profile sync, and the TrustMetrics credit always on. It is a free plan, not a trial. Aimed at US med spas and dental sites first. Starter is $99 per month and includes 3 locations and 3 seats. Each location beyond that is $25 per month. Growth is $249 per month and includes 15 locations and 8 seats. Each location beyond that is $18 per month. Scale is $499 per month and includes 40 locations and 20 seats. Each location beyond that is $12 per month. Agency is $149 per month and includes 5 seats. There is no limit on the number of client organizations. Client organizations are on Starter or Growth, and each client keeps and pays for its own plan. Franchise is a custom quote. It is not a self-serve Checkout. Use Talk to us on the Billing page. Prices are in US dollars and exclude VAT. UK VAT is added at Checkout for customers in the UK, and a business can enter its VAT number there.
AI is included in the plan. There is no separate AI charge. Fair-use monthly draft limits per organization are Starter 100, Growth 1,000, and Scale 3,000. Franchise is custom: until a deal sets a number, the plan allowance does not cap drafts. At the allowance, new drafts pause until the next UTC month. Manual replies still work. There is no overage charge.
Change a plan
- An owner or admin opens Billing.
- If there is no subscription yet, choose Free (no card), or Starter, Growth, or Scale and check out. Annual billing is two months free on paid plans. Free is a free plan, not a trial. Starter is the only plan with a trial. It is 14 days, monthly or annual, and starts with a new Starter Checkout. Checkout asks for a card, which is needed to start the trial, and Stripe charges it when the trial ends unless you cancel before then. One trial is allowed for an organization, its owner, the same Stripe customer, the same card, or the same billing email. A later Starter Checkout is charged from the start, and a promotion code does not add another trial. About 3 days before the first charge, the organization owner receives an email with the plan, the amount, the charge date, and a link to manage or cancel in the Stripe Customer Portal. Moving to Growth or Scale during the trial ends it straight away. A plan change never starts a trial. Payments are non-refundable.
- If a subscription already exists, choose another of those plans on the page. A second Checkout is not started. Payment methods and invoices open the Stripe Customer Portal.
- Franchise uses Talk to us on the Franchise card. There is no self-serve price.
VAT and invoices
Prices are in US dollars and exclude VAT. UK VAT is added at Checkout for customers in the UK, and a business can enter its VAT number there. Checkout asks for the billing address so the right tax is worked out. Invoices are in the Stripe Customer Portal.
Cancel, and refunds
Payments are non-refundable. When you cancel, your plan stays active until the end of the period you've paid for, then it does not renew. This doesn't affect any rights you have under applicable law. Owners and admins cancel in the Stripe Customer Portal: open Billing and choose Payment methods and invoices. Changing plan during a billing period is prorated by Stripe. Cancelling is not prorated and gives no credit.
For a charge you think is wrong, send the support form with the invoice date and amount.