HelpReview requests
Contacts
A contact needs an email or phone and a consent basis before a request can send.
Contacts belong to the organization. Email consent and SMS consent are recorded separately. An unsubscribe, a bounce, a complaint, or an SMS STOP suppresses that channel.
Add one
- Open Contacts, then Add contact. Owners, admins, and managers can do this.
- Enter an email or a phone, and the consent source.
- SMS consent is optional and does not by itself send a text. Sending still needs your own Twilio account on Growth or above.