HelpReview requests
Review requests by email
Every recipient gets the same Google review link. There is no rating question before the link.
A request is one first message and, if you leave it on, one follow-up. There is never a third message.
Defaults: send 2 hours after the job, follow up after 3 days, and send only between 09:00 and 20:00 in the location timezone. The same person can be asked once every 90 days at a location and once every 30 days in the organization. The organization email cap is 500 a day.
Every recipient gets the same direct Google review link. TrustMetrics does not ask “how did we do?” first, and it does not hide the link from unhappy customers. Templates are checked for incentives.
Set it up
- Open Requests and pick the location. Email requests are on every paid plan.
- Set the delay, the follow-up, quiet hours, and the caps.
- Keep a consent basis on the contact. Without one, the request is skipped.
- The link is a TrustMetrics redirect that records the click, then sends the person to that location's Google review link.