HelpReview requests
SMS from your own Twilio account
You register your own Twilio account and number. TrustMetrics never sends SMS for you from its own account.
SMS review requests are on Growth, Scale, and Franchise. Starter does not include them.
You connect your own Twilio account and your own sending number or Messaging Service. TrustMetrics never sends SMS from a TrustMetrics number or a shared account, and it does not sell text credits. You register any US brand and campaign in your own Twilio account.
The default daily cap is 1,000 messages for the organization, separate from the email cap of 500. You can set it from 1 to 100,000. Messages go to US, Canada, and Great Britain numbers that have a recorded SMS consent.
Connect
- An owner or admin opens Text messages.
- Enter the Account SID and either a restricted API key (recommended) or the account auth token.
- Enter one sender: a Messaging Service SID or an E.164 number. TrustMetrics checks the account with a read-only request before it saves.
- On Requests, choose Email, SMS, or SMS with email fallback. SMS without consent, or without a connection, does not send. Fallback uses email only when the contact has email consent.
STOP and consent
Every SMS includes the business name and “Reply STOP to opt out”. STOP, and the same opt-out words, suppress that phone across the organization and cancel scheduled requests. START clears the opt-out and does not grant new consent. The message template is checked for incentives, the same as email.